• PHONE: +86 18607492676 | EMAIL: tibettriphub@outlook.com

Terms and Condition

You are requested to read the terms and conditions applicable to prior to the actual reservation or purchase of any trip package offered by Tibet Trip Hub. Please ensure you have read and understood the necessary information. By becoming a customer of Tibet Trip Hub, you agree that you are bounded to accept all said terms and conditions detailed below.

To protect your right and perform our duties, a business contract will be prepared and sent to you when you become the customer of Tibet Trip Hub. You are requested to send us a scanned copy of the contract signed by you.

Eligibility and Responsibility

As per the business practice and government guidance, we only accept private trip request from adult. Minor and senior need to be accompanied with the legal guardian throughout the trip even a reservation is made from adults. Kindly be note that all the terms and conditions are bounded by law once signed by both parties.

Reservation process

You are requested to communicate with Tibet Trip Hub for any queries you have prior to your actual reservation with us. Once the contract is signed, then you are requested to proceed with reservation process to deposit the advance payment. Your reservation is confirmed only when the deposit is received by Tibet Trip Hub, and a confirmation email with deposit invoice will be sent to you. We will start working to arrange your trip. Since the transportation and hotels are very limited during travel seasons in Tibet, you are advised to book your trip as early as possible.

Alteration

We are flexible with our services, but limited to some products. We respect your professional and personal life, and believe sometimes things do not happen as planned. However, our service for alteration is limited to some products, as a third part service involvement for the trip organized for you has different business policy on cancellation. However, our tour and travel specialists are always there to provide you necessary information for alteration.

Due to certain uncontrollable and unforeseen forces, Tibet Trip Hub might fail to fulfill your contract. In such case, we are able to provide alteration option to the trip you reserved with us. The service charge for alternation is detailed as below

  • US$ 50 per person– The trip is cancelled due to certain restriction that is out of control by both parties
  • 10% per person of total cost for the trip if alteration is requested 30 days prior to actual trip date arranged upon your request.
  • 20% per person of total cost for the trip if alteration is requested 20 days prior actual trip date arranged upon your request.
  • 30% per person of total cost for the trip if alteration is requested 10 days prior to actual trip date arranged upon your request.
  • 50% per person of total cost for the trip if alteration is requested 5 days prior actual trip date arranged upon your request.
  • 100% per person of total cost for the trip if alteration is requested on or later than the actual trip date arranged upon your request.
Cancellation and Refund policy

Please be noted that cancellation charge is liable to you once a trip is reserved for you. To ensure that we protect your interest and against any fraud behavior, we only accept cancellation request from the contact details shared with us on the contract signed. Hence, you are requested to confirm you have access to the given contact tools when you are to reserve a trip product with us.

  • US$ 50 per person– The trip is cancelled due to certain restriction that is out of control by both parties
  • 10% per person of total cost for the trip if cancellation is requested 30 days prior to actual trip date arranged upon your request.
  • 20% per person of total cost for the trip if cancellation is requested 20 days prior actual trip date arranged upon your request.
  • 30% per person of total cost for the trip if cancellation is requested 10 days prior to actual trip date arranged upon your request.
  • 50% per person of total cost for the trip if cancellation is requested 5 days prior actual trip date arranged upon your request.
  • 100% per person of total cost for the trip if cancellation is requested on or later than the actual trip date arranged upon your request.

Once a cancellation request is accepted by both parties, we will deduct the charges for cancellation, and refund you the balance amount. It takes 7 days for us to complete the refund process, and the actual period for the amount to be deposited into your bank account depends on bank.

However, the service cost charged for refunding the balance amount to you is counted to your end.

Additional Clauses: If you fail to complete your reserved trip and has to leave Tibet due to some personal reasons, we will refund 50% of the unattended trip.

For Disabilities

There is no discrimination practice in our services and we welcome people of all the walks, regardless of color, belief, race and physical conditions. We strive to provide a better trip experience to people with special needs in high Tibet plateau. It is important to have your medical check done and consult with the doctor if your physical condition is feasible to take a trip to Tibet. We are ready to serve you with better services as per your needs and you are responsible to inform us the special arrangements to be prepared in advance for you. We are not responsible and liable to any incidences / consequences incurred during and post your trip in case you fail to request us for special arrangements.

Insurance & Documentation

The liability insurance that we buy for our customers is very basic, with limited coverage and restricted regulations. Thus,we recommends customers to acquire international standard travel insurance coverage for your trip to Tibet, which may cover trip cancellation, trip interruption, emergency medical evacuation and medical expenses, baggage lost, etc.

The cost for medical treatment is expensive and it is important to acquire the proper travel insurance plan. We will make all the necessary arrangement for the best medical treatment in case you were no well and your insurance company has promised you a full reimbursement.